Unit 1 Person-centred Care and Communication Assignment Brief
| Qualification | Pearson BTEC Level 2 Certificate in the Principles and Practice for Pharmacy Support Staff (603/6166/9) |
| Unit Number | 1 |
| Unit Title | Person-centred Care and Communication |
| GLH | 30 |
| Credit | 5 |
| Learning Outcomes | 1. Be able to communicate effectively within pharmacy services
2. Understand person-centred care and support 3. Understand the role of pharmacy support staff in promoting healthy lifestyles 4. Understand the roles and responsibilities of pharmacy support staff in relation to safeguarding individuals |
Unit Aim
The aim of this unit is to enable learners to develop their knowledge and understanding of effective communication within pharmacy services in order to provide person-centred care, and their role and responsibilities in relation to safeguarding. They will also develop knowledge and understanding of their role as pharmacy support staff in the promotion of healthy lifestyles. Learners will also develop the skills enabling them to communicate effectively within pharmacy services, handle information, promote and advocate equality, diversity and inclusion and healthy lifestyle programmes.
As pharmacy support staff, you will interact with colleagues, patients, carers and the wider healthcare team, so you will need to develop effective communication skills and person-centred approaches.
You will study the main purposes of effective communication and develop techniques which allow you to determine individuals’ needs and adapt information appropriately whilst ensuring confidentiality.
You will explore the reasons which influence the need for diverse, person-centred approaches, such as environmental, cultural, religious and physical/learning disabilities. You will have the opportunity to develop your understanding of safeguarding and how to raise concerns.
In this unit, you will learn about the relationship between lifestyle, health and wellbeing– factors that impact on every individual, on communities, and on society as a whole. Focusing on the pharmacy support staff role, you will see how you encourage individuals to become involved through health promotion activities and signposting to organisations that can provide support to the individual.
Learning Outcomes and Assessment Criteria
| Learning outcomes | Assessment criteria |
| 1. Be able to communicate effectively within pharmacy services | 1.1 Describe the main purposes of communication with individuals within pharmacy services |
| 1.2 Describe the barriers to effective communication you may face within a pharmacy support staff role | |
| 1.3 Demonstrate listening to and communicating effectively with users of the pharmacy services using a range of techniques to determine their needs and to reduce barriers | |
| 1.4 Adapt information and communication style to meet the needs of different individuals | |
| 1.5 Apply the principles of information governance and maintain confidentiality | |
| 1.6 Demonstrate how to handle information in line with local and national policies | |
| 2. Understand person-centred care and support | 2.1 Outline the principles of person-centred care and support, (even when the patient is not present) |
| 2.2 Demonstrate how to apply the principles of person-centred care within own role | |
| 2.3 Apply the principles of consent appropriate to your role | |
| 2.4 Describe the importance of treating individuals as valuable and unique | |
| 2.5 Demonstrate how to promote and advocate equality, diversity and inclusion | |
| 3. Understand the role of pharmacy support staff in promoting healthy lifestyles | 3.1 Outline the relationship between lifestyle and healthy living |
| 3.2 Describe how to get individuals actively involved in their own health and care | |
| 3.3 Describe the impact of health inequalities on health, well-being and lifestyle in different parts of society | |
| 3.4 Demonstrate promotion of healthy lifestyle programmes to individuals | |
| 3.5 Outline the organisations that can support individual wellbeing | |
| 4. Understand the roles and responsibilities of pharmacy support staff in relation to safeguarding individuals | 4.1 Define Safeguarding |
| 4.2 Describe how to recognise safeguarding concerns | |
| 4.3 Explain how to raise and act upon safeguarding concerns |
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