Unit 3 Effective Teamwork within Pharmacy Services Assignment Brief
| Qualification | Pearson BTEC Level 2 Certificate in the Principles and Practice for Pharmacy Support Staff (603/6166/9) |
| Unit Number | 3 |
| Unit Title | Effective Teamwork within Pharmacy Services |
| GLH | 15 |
| Credit | 3 |
| Learning Outcomes | 1. Understand different roles and responsibilities within the pharmacy and healthcare team
2. Understand the legal and ethical requirements relevant to teamwork 3. Understand the principles of effective teamwork 4. Understand the importance of effective teamwork on pharmacy services 5. Be able to establish effective working relationships with all members within pharmacy services |
Unit Aim
The aim of this unit is to enable learners to develop their knowledge and
understanding of effective teamwork and how their role supports this. The unit covers the principles behind effective teamwork and how these impact on users of the pharmacy service. The unit also covers conflict resolution and develops learners skills in establishing effective working relationships with all members of their own pharmacy and the wider healthcare team.
In this unit you will develop your understanding of your own role, responsibilities and limitations and the roles and responsibilities of others within the pharmacy and wider healthcare team. You will show how you work within the limits of your own knowledge and skills and how you refer individuals or issues where appropriate to another member of the team. You will develop your knowledge of professional standards, current legislation and organisational procedures that apply to teamwork.
You will explore the principles behind effective team working and how these impact on the team as a whole. You will learn how to work with others to ensure the patients’ best interests are met. You will explore how to resolve difficult situations both with other team members whilst respecting others opinion. You will have the opportunity to further develop your communication skills and demonstrate communicating effectively with both your team and service users.
Learning Outcomes and Assessment Criteria
| Learning outcomes | Assessment criteria |
| 1. Understand different roles and responsibilities within the pharmacy and healthcare team | 1.1 Explain own roles and responsibilities as pharmacy support staff |
1.2 Explain the roles and responsibilities of the members within the:
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| 1.3 Demonstrate working within the limits of your knowledge and skills | |
| 1.4 Demonstrate referral of individuals or issues as appropriate to another member of the team | |
| 2. Understand the legal and ethical requirements relevant to teamwork | 2.1 Identify all the professional standards that relate to the pharmacy team |
| 2.2 Describe current legislation and organisational procedures relating to teamwork | |
| 2.3 Describe current legislation and organisational procedures relating to equality and diversity within team working | |
| 3. Understand the principles of effective teamwork | 3.1 Identify the key features of effective teamwork |
| 3.2 Explain how styles of interaction impact on the team | |
| 3.3 Explain how your role contributes to the team activities | |
| 4. Understand the importance of effective teamwork on pharmacy services | 4.1 Describe how to work in the patient’s best interest with people within and outside your organisation |
4.2 Explain the impact of effective teamwork on:
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| 4.3 Explain how to have difficult conversations and resolve conflict within the team whilst respecting others’ opinions | |
| 4.4 Describe the organisational policy and procedure for handling complaints | |
| 5. Be able to establish effective working relationships with all members within pharmacy services | 5.1 Demonstrate how to communicate effectively with users of pharmacy services within:
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| 5.2 Demonstrate working effectively as a member of the pharmacy/wider healthcare team | |
| 5.3 Demonstrate trust and respect for individual, members of the pharmacy team and health professionals |
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